Contact Us 💬
We'd love to hear from you.
Whether you have a question about an order, need help choosing the right product, or just want to say hello — our team is here.
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Email Support
We respond within 24 hours, Monday to Friday.
support@snugpawshop.com
The fastest way to reach us.
🕐 Support Hours
Monday – Friday
9am – 5pm GMTSaturday – Sunday
ClosedEmails received outside our support hours will be answered on the next working day. Thanks for your patience! 🐾
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Order Enquiries
When emailing about an order, please include your full name, order number, and a brief description of your question. It helps us help you faster.
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Returns & Refunds
30-day hassle-free returns. Just email us with your order number and we'll handle everything from there.
🐾 We genuinely care about every order.
We're a small team of pet lovers. Your pet is lucky to have you. ❤️
— The Snugpaw Team