Privacy Policy
Last updated: May 2026
Snugpaw Ltd ("we", "us") respects your privacy and is committed to protecting your personal data in line with the UK GDPR and Data Protection Act 2018.
What we collect
Name, email, delivery and billing address, phone number, order history, and basic browsing data (cookies, device, IP) to operate the site and fulfil your orders.
How we use it
- To process and deliver your orders.
- To send order confirmations and shipping updates.
- To send marketing emails — only if you opted in. Unsubscribe at any time.
- To improve the site and prevent fraud.
Who we share it with
Only the providers we need to run the shop: payment processors (Stripe, PayPal), shipping carriers (Royal Mail, DPD), email tools and our backend hosting. We never sell your data.
Your rights
You can request access to, correction of, or deletion of your data at any time by emailing privacy@snugpaw.co.uk. You can also complain to the UK ICO.
Cookies
See our Cookie Policy for the full breakdown.
Contact
Snugpaw Ltd · London, UK · hello@snugpaw.co.uk