Delivery & Returns 📦
Simple, honest policies. No small print.
🚚 Free UK Delivery over £35🔄 30-Day Returns🔒 Secure Checkout
Shipping
How we deliver
🚚 UK Delivery
- Free standard delivery on orders over £35
- £3.99 flat rate for orders under £35
- Delivery timeframe: 5–15 working days
- Orders processed within 1–3 working days
- Tracking email sent as soon as your order is dispatched
Delivery times may vary during busy periods (sales, holidays). Thanks for your patience! 🐾
📋 Order Processing
- Orders processed within 1–3 working days
- Confirmation email sent immediately after checkout
- If you haven't received tracking within 3 days, check your spam folder or email support@snugpawshop.com
🌍 International Shipping
- We currently ship to UK addresses only
- Expanding internationally soon — stay tuned!
Returns
How returns work
🔄 30-Day Return Policy
- You have 30 days from receipt to request a return
- Items must be unused and in their original packaging
- Proof of purchase required (order number or receipt)
📬 How to Return
- 1Email support@snugpawshop.com with your order number
- 2We'll respond within 24 hours with full return instructions
- 3Once received, your refund is processed within 5–7 working days
⚠️ Damaged or Faulty Items
Contact us immediately with photos of the issue. We'll arrange a free replacement or full refund — no questions asked.
🚫 Non-Returnable Items
For hygiene reasons, we can't accept returns on food, treats, grooming products, or catnip.
Questions? We're here to help.
Drop us a line and we'll get back to you within 24 hours.
support@snugpawshop.com