Return & Exchange Policy

At Snugpaw, we want you and your pet to be completely happy with every purchase. If you're not, we're here to help!

Return & Exchange Window

You have up to 30 days after receiving your order to request a return or exchange.

Conditions

• The product must be in perfect condition, with no signs of use.
• It must be in its original packaging with all accessories included.
• Personalised products are not eligible for return.

How to Request

Contact us via our support email with your order number and the reason for your request. Our team will get back to you within 2 business days.

Refund

Once we receive and inspect the product, your refund will be processed within 10 business days to your original payment method.