Shipping Policy

At Snugpaw, we want your order to arrive safely and reliably. Here's everything you need to know about our shipping.

📦 Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

🚚 UK Delivery Options & Times

All UK orders ship with DHL. Choose the option that suits you at checkout:

• Standard Shipping — £3.99 (FREE on orders over £35): 5–8 business days
• Express Shipping — £4.99: 3–5 business days

Delivery times are estimates and may vary due to carrier or customs delays.

💰 Free Shipping

Enjoy free Standard delivery on all UK orders over £35 (5–8 business days). No code needed — the discount is applied automatically at checkout.

🔍 Order Tracking

Once your order is dispatched, you'll receive an email with a DHL tracking number to follow your delivery in real time.

⚠️ Lost or Damaged Parcels

If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at hello@snugpaw.com and we'll resolve it promptly.